chinasprout.com/faq ChinaSprout - Customer Service Questions

ChinaSprout - Customer Service Questions Olympics Education Culture Books Apparel Accessories Home Décor Arts & Crafts Toys Video Music Customer Service Questions How to Contact Us Tel (212) 868-8488 Fax (212) 658-9185 Back to Top Ordering via Fax or Mail Yes, you can call us at (212) 868-8488 to place your orders. If you want to fax or mail us your orders, you do not need to fill out a separate form. Just place products in your shopping cart online and continue through checkout until you are prompted to print out the order sheet for fax or mail orders. Then write your credit card information on the printed sheet and fax or mail it to ChinaSprout to complete your order. Back to Top Payment Methods We accept Visa, MasterCard, American Express, and Discover. Checks in U.S. Dollars are also accepted. Orders paid by check will not be processed until the funds have been verified. If you are sending a check, please make the check payable to: ChinaSprout, Inc. 110 West 32nd Street, 6th Fl. New York, NY 10001 Please note that this is our corporate headquarters. We are not open to the public. Please note that paying by check will slow down the processing of your order. Orders paid by check are not shipped until payments are received and funds clear. Payments not received within 7 days of the order date may be subject to cancellation. Items in stock at the time your order is placed may be out of stock by the time your order is actually processed. If you are in the United States, paying by personal check typically delays your order by about two weeks. You may also pay with a Gift Certificate or a Store Credit. Please select “Gift Certificate” as the payment method on the shopping cart page if your Gift Certificate or Store Credit covers the entire purchase. If the Gift Certificate or Store Credit does not cover your entire purchase, please choose the appropriate credit card type instead. Your credit card will be charged for the differe...